Help Center

Help Center

Frequently Asked Questions

What forms of payment do you accept?

Can I track my order?

Can I edit my order?

Can I cancel my order?

What happens if my address was entered wrong?

I'm interested in your log delivery service

How much is delivery?

How long do your smaller accessories and items take to deliver?

How long do your larger items (such as fireplaces, stoves etc) take to deliver?

Are your deliveries kerbside?

How long do your bespoke items take to ship?

What if part of my order is missing?

My order had a faulty/damaged item, can I get a new one?

Can I return my order?

If I return my items, is there a restocking fee?

How long can I keep my order before returning?

Do I have to pay to return?

How long will it take for me to receive my refund?

The item I received is faulty, damaged or broken!