All solution fires are controllable via an LCD handset supplied as standard. A free and easy to use solution fires app is also available to download on Android and IOS smartphones and tablets enabling you to control the colour and brightness of your fire and connect via smartwatches and Alexa voice control.
Our working days are Monday - Saturday (Excluding Bank Holidays)
We aim to get smaller items and accessories delivered to you within 3-5 working days of the order being placed. If we encounter any delays that fluctuate from this estimation, we will inform you.
For larger items such as fireplaces, stoves and mantels we aim to have these delivered to you between 5-10 working days. We will be in touch with you to confirm an exact delivery date.
For bespoke and made to measure, please expect up to 8 weeks. Please contact us for more information on this
If Standard Delivery is chosen at checkout, no tracking numbers will be supplied on the order.
If you have any questions about your order, or if it has not arrived, please contact us at firstname.lastname@example.org
Please note: We have a system that checks addresses, therefore incorrectly entered addresses are not liable for re-shipment or a refund. It is the customer's responsibility to ensure that addresses are entered correctly.