Our working days are Monday - Saturday (Excluding Bank Holidays)

We aim to get smaller items and accessories delivered to you within 3-5 working days of the order being placed. If we encounter any delays that fluctuate from this estimation, we will inform you.

For larger items such as fireplaces, stoves and mantels we aim to have these delivered to you between 5-10 working days. We will be in touch with you to confirm an exact delivery date.

For bespoke and made to measure, please expect up to 8 weeks. Please contact us for more information on this

If Standard Delivery is chosen at checkout, no tracking numbers will be supplied on the order.

If you have any questions about your order, or if it has not arrived, please contact us at sales@firecraftwestlondon.co.uk

Please note: We have a system that checks addresses, therefore incorrectly entered addresses are not liable for re-shipment or a refund. It is the customer's responsibility to ensure that addresses are entered correctly.